Legal
Effective Date: July 2025
Silva Property Advisory provides customized real estate advisory and consulting services. As each engagement is tailored to the individual needs of the client, this Refund & Cancellation Policy applies to all services unless otherwise specified in the applicable Engagement Letter.
An engagement commences upon successful receipt of payment and acceptance of the applicable Engagement Letter.
Work may begin immediately upon commencement and may include consultations, research, market analysis, due diligence, project planning, communications with third parties, document preparation, or other advisory activities.
Clients may request to cancel an engagement at any time by providing written notice.
If no work has commenced, Silva Property Advisory may, at its sole discretion, approve a full or partial refund.
Once services have commenced, fees relating to work already performed are non-refundable. Any refund, if applicable, will be determined based on the portion of services that has not yet been performed.
As our services are individually designed to meet each client's specific objectives, customized advisory work, research, analyses, reports, presentations, and other bespoke deliverables are generally non-refundable once work has commenced.
If Silva Property Advisory is unable to provide the agreed services for reasons within our reasonable control, we may, at our discretion:
Approved refunds will be made using the original payment method where reasonably practicable. Processing times may vary depending on the payment provider or financial institution.
For questions regarding cancellations or refunds, please contact us through our Contact page.